Privacy Policy

Privacy Policy

We take your Privacy seriously and thank you for being with us.

Whos is GREATR?

When we refer to GREATR ‘we’, ‘us’, ‘our’ and ‘GREATR’ This means The Cura8or Group Pty Ltd ACN 655 183 476.

Our Privacy Policy applies to all personal information collected by The Cura8or Group Pty Ltd ACN 655 183 476 via the business name GREATR and platform located at https://www.greatr.com.au the GREATR platforms.

The purpose of this Privacy Policy is to inform you about how we process information about you. The Privacy Policy may be varied from time to time. You should check the Platform regularly to take notice of any changes we may have made to the Privacy Policy.

Controller

The Cura8or Group is the data controller and responsible for the processing of your personal data in connection with the access and use of the Platform.

What information do we collect?

The kind of personal information that we collect from you will depend on how you use the Platform. The personal information which we collect and hold about you may include.

Name and personal contact details including email, phone number and address.

Age, date of birth.

Log in details and password.

Health Information and well-being insights.

Race, gender, ability, cycle information.

Any further information you voluntarily share with us via social media, phone, email, or our platforms we may collect information for.

Payment details;

Videos, pictures, marketing materials and other content you upload on the Platform;

Facebook, Instagram, Google and other social media account details;

Communications from you including chat rooms on the Platform, survey responses, testimonials, feedback or complaints;

IP address and the date and time of your access to the Platform;

Communications from you including survey responses, testimonials, feedback or complaints; and

Details about purchases you make on the Platform.

How we collect your personal information

We may collect personal information from you whenever you input such information into the Platform.

We also collect cookies from your computer which enable us to tell when you use the Platform and also to help customise your Platform experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

Children and Age Restrictions:

We are fully committed to protecting the privacy of children and ensuring a safe and responsible environment on our platform. To this end, the following age-related guidelines apply:

User Age Restrictions

Our platform, including the Website, Application, and Services, is intended for users aged 15 and above. Users under the age of 15 are not permitted to use the platform without explicit consent from a parent or legal guardian. If a child under the age of 15 wishes to access our platform, consent must be provided in writing by a parent or legal guardian. This consent should be sent to our support team at [email protected]. Users under 15 must also be under the supervision of a parent or guardian when accessing the platform.

If you become aware that a child under the age of 15 has used our platform without the necessary consent, please contact us immediately at [email protected], and we will take appropriate steps to remove their information and ensure compliance with our policy.

Creator Age Criteria

In order to maintain the highest levels of responsibility and suitability, all creators on our platform must confirm their age to be at least 18 years of age. This age threshold ensures that our creators are mature and capable of handling the responsibilities associated with creating content and engaging with users. Creators must verify their age when joining the platform.

By establishing these clear age restrictions, we aim to maintain a safe and responsible environment for both users and creators. If there are any concerns or breaches of these guidelines, we encourage you to contact us at [email protected] for assistance.

Inclusivity and Use of Sensitive Information:

At GREATR, we are deeply committed to fostering an inclusive and supportive environment for all users, regardless of race, gender, ability, or health. To achieve this, we may collect specific demographic and personal information, including race, gender, ability, and menstrual health data, in order to deliver a more tailored and accurate experience on our platform.

Why We Collect This Information

We collect this sensitive information with the primary goal of driving positive and appropriate changes within our platform. The data helps our algorithm and content offerings become more inclusive and relevant to individual needs. For example:

Race and Gender Data: This information helps us refine and adapt the content and services provided on our platform to better reflect the diverse experiences, cultures, and identities of our users.

Ability Data: Information on physical or mental abilities allows us to offer specialised support, accessible content, and features that accommodate users with varying levels of mobility or health challenges, ensuring that everyone can engage fully with our services.

Menstrual Health and Cycle Data: For female and non-binary users, we use cycle and menstrual health data to provide more accurate and timely recommendations. By understanding body types and phases, we can offer personalised insights into health, wellness, and fitness that align with users’ current physical states.

How This Information is Used

All information collected related to race, gender, ability, and health is used solely to enhance the platform, refine our product offerings, and improve user experience. We do not use this information for any purpose other than:

Personalising content and services to better match individual needs.

Enhancing product sets based on diverse user data.

Providing more inclusive, relevant, and effective insights, programs, and recommendations.

Data Privacy and Protection

We are committed to maintaining the confidentiality and security of this sensitive information. It will not be shared, sold, or used for any external purposes. Your data is used strictly for internal improvements, helping us ensure our platform is as inclusive, supportive, and effective as possible for all users.

If you have any concerns or would like to understand more about how your data is used, or if you wish to remove any sensitive information provided, you can reach out to us at [email protected].

Purpose of collection:

The purpose for which we collect personal information is to provide you with the best service experience possible on the Platform.

We will only use your personal data:

where necessary for the purposes of the legitimate interest of The Cura8or Group specifically, The Cura8or Group’s legitimate interest in providing the Platform and helping improve the performance of the Platform; or

where it is necessary for the performance of a contract which you have entered into with us; or

if required to satisfy any applicable law, legal requirement, police investigation or request from a government authority. Your personal data may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties; or

with your consent. By using the Platform, you acknowledge and agree that you have read and understood this Privacy Policy and consent to the use of your personal data as set out in this Privacy Policy. If you do not agree with this Privacy Policy, you may withdraw or vary your consent by contacting us as set out below.

By providing your content, marketing materials, videos, photographs, survey responses, testimonials, feedback or complaints, you grant to us a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into the Platform any general suggestions, enhancement requests, testimonials, recommendations or other feedback provided by you.

We customarily disclose personal information only to our service providers who assist us in operating the Platform. We may also share your personal information to other websites, applications or platforms owned or controlled by us or service providers. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

By using our Platform, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

Access and control of your personal information

You have the right to request access to your personal information and to request that we correct any inaccurate personal information.

You also have the right to request that we not sell, release, disclose or transfer your personal data. In some circumstances, you may also restrict or object to the processing of your personal data.

You may also request the deletion of your personal data.

If you would like to request such access, correction, deletion or restriction, please contact us as set out below.

Security

We process personal information on our servers in Australia, and manage data through global third party providers and you consent to your personal information being processed and stored by these third party providers that may have data storage and processing facilities overseas.

We acknowledge that we will take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of your personal information. These measures may include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal information.

We do not warrant that these security measures will prevent any unauthorised access to or unauthorised alteration, disclosure or destruction of the data. We disclaim all liability in relation to any unauthorised access, alteration, disclosure or destruction of data that is outside our reasonable control.

We will notify you within 72 hours and without undue delay of any:

actual breach of security, which when reasonably suspected poses a risk to the security, confidentiality or integrity of your personal information; or

actual unauthorised access of any personal information;

which is likely to result in a high risk to your rights and freedoms.

Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. We may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Overseas transfer

Your personal information may be transferred to recipients globally and located in overseas jurisdictions including New Zealand, the United States of America or the United Kingdom. The overseas recipient may have laws which are different and potentially not as protective as the laws of your own country. In the circumstances, we do not require the overseas recipients to comply with the Australian Privacy Act 1988 (Cth) and we will not be liable for any mishandling of your information in such circumstances.

GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.

CCPA

In some circumstances, the California Consumer Privacy Act (CCPA) provides additional protection to individuals located in California. Where this is the case, there may be additional rights and remedies available to you under the CCPA if your personal information is handled in a manner inconsistent with that law.

How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on [email protected] .

Governing law

This Privacy Policy and any contract to which they apply shall be governed by the laws of New South Wales and are subject to the jurisdiction of the courts of New South Wales.

Last updated: March 2022